Seven operating domains, benchmarked against peers, distilled into a ranked action list your leadership team can execute. No theatre, no decks — a written report and a straight conversation.
Kick-off call, signed engagement letter, data-room access. We go quiet for seven days and read everything — P&L, unit economics, PMS exports, org chart.
Structured interviews across the seven domains. Ops lead, revenue manager, head of guest, finance, commercial. One site visit where geography allows.
We score each domain against peer benchmarks, map findings to margin impact, and build the ranked action register with owners and effort estimates.
Final report delivered, then a three-hour live session with the leadership team — or board, where relevant — to pressure-test findings and assign owners.
How rates are set, how discounts leak, how length-of-stay mix shapes RevPAR. Where pricing tooling helps and where it lies to you. The first place where real margin tends to hide.
Turnover cost per unit, linen & amenity supply-chain, maintenance tickets per unit per month, contractor mix. Usually the quickest wins once the data is visible.
From pre-arrival to post-stay. What the NPS score actually correlates with on the P&L.
Span of control, where capacity is actually constrained, and whether the org chart matches how decisions flow.
PMS, channel manager, pricing, CRM, finance. What integrates, what does not, and what it is costing per unit.
Unit-level margin, cohort shape, working capital, covenant risk.
Building & market concentration, owner-contract shape, exit-multiple sensitivity.
The seven domain scores fold into a single prioritised list. Every item has an owner, an effort estimate, and a view on expected margin or multiple impact. It is the document your leadership team will run the next two quarters off.
One chapter per domain, peer benchmarks inline, findings written in plain language. Never filler.
Every action mapped to an owner, with effort and expected margin or multiple impact. Ready to run from day one.
We come back two months after delivery to check the action plan is moving and recalibrate where needed.
Fixed fee, scoped up-front based on portfolio size and complexity. We share a written scope and a flat number before you sign — no hourly billing, no scope creep. Pricing on request.
A senior partner runs the engagement start to finish. We do not hand off to junior associates. If you want to know who specifically, we will tell you before you sign.
Low. We ask for eight to ten structured interviews of 60 minutes, read-only data-room access, and one three-hour session at the end. We do not sit in your office for six weeks.
They usually are. That is the point. We deliver them plainly, in writing, and in the room. Our job is not to make the founder feel good — it is to make the business stronger.
Sometimes. If the work beyond the Health Check suits a Targeted Review or a retainer, we will scope it. If it is genuinely better done by someone else, we will introduce you.
NDA on day one, always. We never name clients without written permission and we never recycle one client's data into another engagement.